Privacy policy
Last updated September 9, 2026 · Effective September 9, 2026
V V Computer Services (“V V Computer Services”, “VV Computer Services”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information we collect, receive, use, store, and process.
This Privacy Policy explains how V V Computer Services handles personal information when you visit or use our website, contact us, purchase our products, request computer or IT services, use our website-development services, or engage with our business messaging and automation services, including WhatsApp, Instagram, and YouTube automation.
Our services include computer products and components, custom PC builds, IT support, website development, and business-focused messaging automation services.
By accessing or using our website or services, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent, we will obtain consent in the manner required by law.
Company information
- Business name
- V V Computer Services
- Business address
- Shop No. 165, First Floor, C-Block, CTC, Beside ParkLane, Secunderabad, 500003, Telangana, India
- vvcomputerservices1@gmail.com
- Phone
- +91 8008562233
- Website
- www.vvcomputerservices.in
V V Computer Services operates from CTC, Secunderabad and provides computer products, custom PCs, IT support, websites, and digital automation services.
Scope of this privacy policy
This Privacy Policy applies to information collected or processed through:
- Our website;
- Product enquiries;
- Computer and hardware purchases;
- Custom PC configuration and build requests;
- IT support and repair enquiries;
- Website-development services;
- WhatsApp communications;
- Business messaging services;
- WhatsApp automation services;
- Instagram automation services;
- YouTube automation services;
- Customer-support communications;
- Business enquiries;
- Forms and other communications through our website; and
- Other services that link to this Privacy Policy.
Information we collect
Depending on how you interact with V V Computer Services, we may collect different types of information.
Information you provide directly
This may include:
- Name;
- Email address;
- Phone number;
- Business name;
- Billing information;
- Delivery information;
- Address;
- Product requirements;
- PC configuration requirements;
- Technical-support information;
- Website-development requirements;
- Messages and enquiries;
- Information submitted through forms;
- Information provided through WhatsApp;
- Information provided through other communication channels; and
- Any other information you voluntarily provide to us.
Product, purchase and custom PC information
When you enquire about or purchase products or request a custom PC build, we may process information necessary to:
- Understand your requirements;
- Prepare quotations;
- Recommend products or components;
- Configure custom PCs;
- Process orders;
- Arrange delivery or collection;
- Provide installation or support;
- Provide warranty-related assistance;
- Maintain transaction records; and
- Provide after-sales support.
This may include information about the products, components, specifications, configurations, quotation history, order information, and related communications.
Our website currently offers products including laptops, desktops, graphics cards, monitors, peripherals, and PC components, as well as custom PC builds.
IT support, repair and technical services
When you request technical assistance, repair, upgrade, or IT support, we may collect information necessary to provide the requested service.
This may include:
- Customer contact details;
- Device make and model;
- Serial number or service identifiers;
- Device specifications;
- Description of the issue;
- Diagnostic information;
- Repair/service history;
- Photos or videos of equipment;
- Software or configuration information where necessary; and
- Communications relating to the service.
We use this information to diagnose issues, provide repairs or upgrades, communicate with customers, maintain service records, and provide support.
Our website describes V V Computer Services as providing repairs, upgrades, IT support, and related technical assistance.
Website development services
V V Computer Services also provides website-development and related digital services for businesses.
Where you engage us for website development, we may process information such as:
- Business name;
- Business contact information;
- Website content;
- Logos and branding materials;
- Images;
- Product information;
- Service descriptions;
- Domain information;
- Hosting information;
- Website administrator information;
- Customer/order information where applicable;
- Google Business-related information;
- Website configuration information;
- Payment information;
- Technical credentials or access information where voluntarily provided for service purposes; and
- Other information required to build, maintain, or support the website.
We use this information only as reasonably necessary to provide the requested website or digital service.
Where customers provide us with information belonging to their own customers or website visitors, the customer remains responsible for ensuring that such information is collected and processed lawfully.
Website enquiries and communications
When you contact us through our website, email, phone, WhatsApp, social-media channels, or other communication methods, we may retain information necessary to respond to your enquiry.
This may include:
- Name;
- Email address;
- Phone number;
- Message content;
- Service requirements;
- Product requirements;
- Attachments;
- Date and time of communication; and
- Related correspondence.
We use this information to respond to enquiries, provide quotations, deliver requested services, and maintain customer-support records.
WhatsApp communications
V V Computer Services may use WhatsApp as a communication channel for customer enquiries, service communication, product enquiries, support, quotations, and other business communications.
If you contact us through WhatsApp, we may process information made available to us through that communication, including:
- Phone number;
- Name or profile information made available to us;
- Messages;
- Images;
- Documents;
- Voice messages;
- Other media;
- Conversation history; and
- Communication metadata.
We use such information to communicate with you and provide the service or assistance you requested.
WhatsApp is a third-party service operated independently of V V Computer Services. Your use of WhatsApp is also subject to WhatsApp's applicable terms and privacy policies.
WhatsApp automation
V V Computer Services may provide or develop business WhatsApp automation solutions.
Depending on the service and functionality enabled, automation may include:
- Automated replies;
- Customer enquiries;
- Business notifications;
- Broadcast messaging;
- Product or service information;
- Catalogues or price lists;
- Conversation workflows;
- Customer follow-ups;
- Chat logging;
- Automated routing; and
- Other business communication workflows.
Where a customer uses our WhatsApp automation services, we may process information such as:
- Customer names;
- Phone numbers;
- Message content;
- Conversation history;
- Message metadata;
- Customer-provided contact lists;
- Templates;
- Campaign information;
- Automation rules;
- Variables;
- Media; and
- Other information necessary to operate the requested automation.
V V Computer Services does not sell customer WhatsApp information.
Customers using our WhatsApp automation services are responsible for ensuring that they have the appropriate legal basis, permissions, notices, and consent required to communicate with their customers.
Instagram communications and automation
V V Computer Services may provide Instagram automation services for businesses.
Depending on the functionality enabled, these services may include:
- Automated responses to comments;
- Story-related responses;
- Keyword-triggered messages;
- Direct-message automation;
- Customer follow-ups;
- Lead-generation workflows;
- Engagement workflows;
- Content-related automation; and
- Other permitted business automation.
Depending on the authorization provided by the relevant platform, we may process information such as:
- Instagram account identifiers;
- Public profile information;
- Comments;
- Direct messages;
- Message metadata;
- Content;
- Engagement information;
- Automation rules;
- Customer-provided information;
- Access or authorization tokens; and
- Other information made available through authorized platform interfaces.
We use such information only to provide the requested functionality.
We do not intentionally request or store Instagram passwords.
Where applicable, customers may disconnect or revoke the relevant Instagram authorization.
YouTube automation
V V Computer Services may provide YouTube automation services for businesses and content creators.
Depending on the functionality enabled, these services may include:
- Comment responses;
- Pinned answers;
- Scheduled uploads;
- Video titles and descriptions;
- Content workflows;
- Viewer communication;
- Website or WhatsApp redirection;
- Publishing assistance; and
- Other permitted YouTube automation functions.
Depending on the authorization granted by the user, we may process:
- YouTube channel information;
- Channel identifiers;
- Video information;
- Titles;
- Descriptions;
- Comments;
- Playlist information;
- Publishing information;
- Scheduling information;
- Engagement information;
- API authorization information; and
- Other information made available through authorized YouTube APIs.
We do not intentionally request or store Google or YouTube account passwords.
Where YouTube API Services are used, our use of YouTube data will be subject to applicable Google and YouTube API terms, policies, and requirements.
Information processed on behalf of business customers
Businesses using our digital services may provide us with information about their own customers, leads, users, or contacts.
Such information may include:
- Names;
- Phone numbers;
- Email addresses;
- Social-media information;
- Messages;
- Comments;
- Customer enquiries;
- Transaction-related information;
- Marketing preferences;
- Uploaded media;
- Automation data; and
- Other business-provided information.
Where we process this information solely to provide services to a business customer, we act as a service provider/processor on that customer's behalf to the extent applicable.
The business customer is responsible for determining the lawful purpose for which the information is collected and used and for providing appropriate notices and obtaining required permissions.
AI and automated processing
Certain services may use artificial intelligence or automated processing.
Where enabled, AI may assist with:
- Drafting responses;
- Generating content;
- Summarizing conversations;
- Classifying enquiries;
- Generating automation workflows;
- Processing customer communications;
- Creating marketing or informational content;
- Providing business insights; and
- Other functionality requested by the customer.
Information submitted for AI processing may include customer-provided text, messages, instructions, contextual information, or other information required to provide the requested functionality.
We do not sell personal information to AI providers.
Where third-party AI services are used, information may be processed by those providers subject to applicable contractual, privacy, and security arrangements.
How we use personal information
We may use information to:
- Provide products and services;
- Process customer enquiries;
- Prepare quotations;
- Process orders;
- Provide custom PC services;
- Provide repairs and IT support;
- Develop and maintain websites;
- Provide digital services;
- Operate automation services;
- Send and receive authorized business communications;
- Provide customer support;
- Maintain service records;
- Process payments;
- Communicate about orders or services;
- Improve our services;
- Maintain website security;
- Detect fraud or misuse;
- Troubleshoot technical issues;
- Maintain system reliability;
- Comply with legal obligations; and
- Protect our rights, customers, systems, and property.
Marketing communications
Where permitted by law, we may communicate with customers about products, services, offers, updates, or other business information.
Where consent is required, we will obtain appropriate consent.
You may request that we stop sending promotional communications by contacting us or using an available unsubscribe mechanism.
Service-related communications, such as order updates, support responses, security notices, or other necessary communications, may continue where permitted by law.
Technical and usage information
When you visit our website or use our digital services, certain technical information may be automatically collected.
This may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Referring page;
- Date and time of access;
- Pages visited;
- Technical logs;
- Error information;
- Security events; and
- Other information necessary for website operation and security.
We use this information for security, troubleshooting, analytics, performance, and service improvement.
Data sharing
V V Computer Services does not sell personal information.
We may share or provide access to information where reasonably necessary with:
- Hosting providers;
- Cloud and storage providers;
- Website infrastructure providers;
- Payment processors;
- Communication providers;
- WhatsApp/Meta services;
- Instagram/Meta services;
- Google/YouTube services;
- AI service providers where applicable;
- Analytics providers;
- Security and monitoring providers;
- Professional advisers;
- Delivery or logistics providers where necessary;
- Government authorities where legally required; and
- Other service providers necessary to deliver the requested service.
Third parties receive only the information reasonably necessary for the applicable purpose, subject to applicable law and contractual requirements.
Third-party services
Our Services may interact with or link to third-party services.
These may include:
- Meta;
- Instagram;
- WhatsApp;
- Google;
- YouTube;
- Payment providers;
- Hosting providers;
- Cloud providers;
- AI providers;
- Analytics services; and
- Other technology services.
Those services are independently operated and may have their own privacy policies.
V V Computer Services is not responsible for the independent privacy practices of third-party services.
Data retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention may depend on:
- The type of information;
- The purpose for which it was collected;
- Whether you continue to use our services;
- Legal requirements;
- Accounting and tax requirements;
- Security requirements;
- Dispute resolution; and
- Technical backup cycles.
Different categories of information may therefore be retained for different periods.
We do not promise a fixed deletion period for all information because retention requirements vary depending on the service and legal obligations.
Data deletion
You may contact us to request deletion of personal information associated with your account or interactions with V V Computer Services, subject to applicable legal and operational requirements.
- vvcomputerservices1@gmail.com
Where we are legally permitted to delete the information, we will take reasonable steps to delete or anonymize it.
Some information may need to be retained for:
- Tax and accounting purposes;
- Legal compliance;
- Fraud prevention;
- Security;
- Dispute resolution;
- Warranty/service records; or
- Other legitimate legal purposes.
Information contained in backups may remain until the applicable backup cycle expires.
Disconnecting social-media integrations
If you connect an Instagram, WhatsApp, Google, or YouTube account to a V V Computer Services automation service, you may request that the integration be disconnected.
After disconnection, we will stop using the authorization for new service operations, except where continued processing is required or permitted by law.
Where applicable, stored authorization credentials will be deleted or invalidated in accordance with our retention procedures.
Security
We take reasonable technical and organizational measures to protect personal information.
Depending on the service, these may include:
- Access controls;
- Authentication mechanisms;
- Secure credential handling;
- Role-based access;
- Least-privilege principles;
- Encryption in transit where supported;
- Security monitoring;
- Logging;
- Backup controls;
- Infrastructure safeguards;
- API access controls; and
- Administrative security procedures.
However, no internet-based service or electronic storage system can guarantee absolute security.
Security incidents
If we become aware of a security incident affecting personal information, we will take reasonable steps to:
- Investigate the incident;
- Contain or mitigate the incident;
- Restore affected services;
- Assess potential impact;
- Take corrective measures; and
- Provide notifications where required by applicable law.
International data processing
Some technology, hosting, cloud, payment, communication, or API providers used in connection with our services may operate outside India.
Accordingly, information may be processed or stored outside India where necessary to provide the relevant service.
Where applicable law requires safeguards for international transfers, we will take reasonable steps to comply with those requirements.
India data protection
V V Computer Services intends to comply with applicable Indian privacy and data-protection requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules, regulations, notifications, and amendments to the extent they apply to our activities.
Our privacy practices may be updated as applicable legal and regulatory requirements come into effect.
Nothing in this Privacy Policy is intended to reduce or remove any rights that an individual has under applicable law.
Children's privacy
Our services are primarily intended for businesses, customers, and individuals who are legally capable of entering into applicable transactions or service arrangements.
We do not knowingly seek to collect personal information from children for purposes prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.
Customer responsibilities for automation
Customers using our automation services are responsible for ensuring that their use of automation is lawful and compliant with applicable platform policies.
This includes responsibility for:
- Obtaining required consent or authorization;
- Providing required privacy notices;
- Respecting customer opt-outs;
- Maintaining lawful contact lists;
- Using accurate information;
- Avoiding unauthorized messaging;
- Following Meta/Instagram/WhatsApp requirements;
- Following Google/YouTube requirements;
- Not using automation for spam, fraud, harassment, or abuse; and
- Not uploading information they do not have the right to process.
V V Computer Services does not authorize customers to use its services for unlawful activities.
Prohibited use
Our services must not be used to:
- Send unlawful spam;
- Harvest personal information without authorization;
- Circumvent third-party platform restrictions;
- Obtain passwords or credentials unlawfully;
- Impersonate another person or organization;
- Conduct fraud;
- Harass individuals;
- Distribute malware;
- Conduct unauthorized surveillance;
- Process personal information unlawfully;
- Violate applicable law;
- Violate third-party platform policies; or
- Engage in activities that may cause harm to individuals or systems.
Meta, Instagram and WhatsApp independence
V V Computer Services is an independent business and is not owned, operated, sponsored, endorsed, or affiliated with Meta Platforms, Inc., Instagram, or WhatsApp unless expressly stated otherwise.
Meta, Instagram, and WhatsApp are trademarks of their respective owners.
Any use of Instagram or WhatsApp through our Services remains subject to the applicable Meta, Instagram, and WhatsApp terms, policies, developer requirements, and business messaging requirements.
Google and YouTube independence
V V Computer Services is an independent business and is not owned, operated, sponsored, endorsed, or affiliated with Google LLC or YouTube unless expressly stated otherwise.
Google and YouTube are trademarks of their respective owners.
Where YouTube API Services are used, such use remains subject to applicable YouTube API Services Terms, Developer Policies, and other Google requirements.
No sale of personal information
V V Computer Services does not sell personal information.
Information may nevertheless be provided to service providers where necessary to:
- Host our website;
- Process payments;
- Deliver communications;
- Operate integrations;
- Provide automation;
- Provide AI functionality;
- Maintain security;
- Provide customer support; or
- Perform other legitimate services on our behalf.
Such processing is not intended to constitute a sale of personal information.
Your privacy rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
- Request access to personal information;
- Request correction of inaccurate information;
- Request deletion;
- Withdraw consent where applicable;
- Request information regarding processing;
- Raise privacy-related concerns or complaints; and
- Exercise other rights provided by applicable law.
- Requests may be sent to
- vvcomputerservices1@gmail.com
We may need to verify your identity before fulfilling certain requests.
Where information has been provided to us by a business customer and we process that information on the customer's behalf, we may refer the request to the relevant business customer where appropriate.
Privacy of business customer data
Businesses using V V Computer Services remain responsible for information that they provide to us for processing.
Businesses should ensure that:
- They have the right to provide the information;
- Required notices have been provided;
- Required consent or other lawful basis exists;
- Their customer communications comply with applicable laws;
- Their automation workflows comply with applicable platform rules; and
- Their privacy policy appropriately explains their own processing activities.
Our processing of such information is limited to providing the services requested by the customer, subject to this Privacy Policy and applicable agreements.
Changes to this privacy policy
We may update this Privacy Policy from time to time.
Changes may be made to reflect:
- New services;
- New automation functionality;
- Changes to third-party integrations;
- Changes to our business;
- Changes in technology;
- Changes in applicable law; or
- Changes in our privacy practices.
The revised version will be published on our website with an updated “Last Updated” date.
Contact and privacy requests
For privacy questions, data-deletion requests, account-related privacy requests, or concerns regarding the handling of personal information, contact:
- Business name
- V V Computer Services
- vvcomputerservices1@gmail.com
- Phone
- +91 8008562233
- Address
- Shop No. 165, First Floor, C-Block, CTC, Beside ParkLane, Secunderabad, 500003, Telangana, India
- Website
- www.vvcomputerservices.in
This Privacy Policy applies to information processed by V V Computer Services from the effective date onward, subject to applicable law and any additional notices or agreements applicable to particular services.